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What are the safe payment requirements for new sellers and what does eBay consider to be a safe payment method? |
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eBay will require new sellers offering items in most categories on most international sites to buyers to provide at least one safe payment method. Safe payment methods include PayPal or a Merchant Credit Card account. These safe payment methods must be included as an available payment method on their listings. New sellers may also include any of the other accepted payment methods on their listings. (See the Accepted Payments Policy for more details on accepted payments.)
eBay strongly encourages sellers to offer payments through PayPal – PayPal is not only convenient to use, but it also offers buyers and sellers industry-leading protection against fraud, chargebacks, and theft of financial data.
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Q2 |
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Who is affected by the safe payment requirement for new sellers? |
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All members registered on or after January 17, 2007 who wish to list items internationally will be affected by this requirement. Certain categories where these payment methods often are not practical, such as Motor Vehicles and Mature Audiences, will be exempted.
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Q3 |
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What are the requirements for listing on other sites? |
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Sellers will have to meet eBay's highest level of verification in order to list an item in a market that is different than the site in which they are registered.
For most countries, the verification requirement is to be a verified PayPal member by authenticating your credit card. In Germany and Switzerland , the verification requirement is PostIdent, and in Austria , it is ID Verify.
International sellers with an established track record are exempted if they meet the following requirements by December 1, 2006:
- Need at least 25 total feedback
- Have 98% positive feedback
- Have listed and sold at least one item on another site in the last 90 days as of December 1, 2006.
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Q4 |
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Why is eBay setting more stringent requirements for listing on other sites? |
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We are requiring eBay's highest level of verification to improve the safety of trade and better protect our buyers. The ability to buy from and sell to members in other markets is an important part of the eBay marketplace. Many eBay sites have different registration requirements, especially in smaller markets. People trying to commit fraud may take advantage of these different registration requirements in smaller markets in order to sell on eBay.com and other larger sites. This initiative is aimed at creating a more level playing field, making sure that all users have gone through an appropriate level of verification.
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Q5 |
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Why do I have to be a verified PayPal member in order to list on other sites? |
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eBay members who have taken the step to become a verified PayPal member have confirmed their identity by completing the required steps to become verified – credit card confirmation. The verification process is a way for PayPal to gain additional proof of a member's identity in conjunction with our own eBay authentication methods. This higher level of verification is designed to reduce fraud in cross-border trade. Listing on international sites is a privilege that we want to reserve for sellers who deliver good buyer experiences.
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Q6 |
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If I don't want to be a verified PayPal member, can I still list on eBay.com.hkand offer to post outside my country? |
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Yes. The new verification requirements are only required for sellers to list an item on a site that is different from the one in which they are registered. Sellers who do not meet the new international selling requirements, or who choose not to be become a verified PayPal member, may still list on the site where they are registered (eg: on eBay.com.hk) and offer to post to buyers worldwide.
Note: Certain eBay sites such the US, UK, Australia, etc not only require sellers to have verified PayPal accounts in order to sell items, but also to offer PayPal as one of the safe payment options on their listings.1
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Q7 |
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How do the international selling requirements to become a verified member impact me as a Hong Kong seller? |
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Hong Kong sellers will be required to become a verified PayPal member by linking and confirming their credit card with PayPal in order to list on any site other than their site of registration.
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PayPal Verification
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Q1 |
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What does it mean to have a verified PayPal account? |
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Verified PayPal members have successfully completed the required steps of PayPal's verification process, by linking and confirming their credit card, to establish their identity with PayPal.
In most countries and regions where PayPal is available, a verified member has done this through their financial institute by either adding a bank account or a credit card to their PayPal account. In the Hong Kong , you will need to add/link and confirm your credit card to your PayPal account complete this process.
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Can I link my bank account to my PayPal account to complete the verification process? |
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No. At this time, members from all countries except U.S. , Germany , Canada , U.K. , and Australia must add a credit card and complete the credit card ‘ link and confirm ' process to become verified members.
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Q3 |
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Why does PayPal and eBay ask its members to become verified? |
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Verification increases the security of the PayPal network as well as trust & safety among the eBay community. Because financial institutions screen their account holders, PayPal's verification process increases security when you pay or are paid by parties you do not know.
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Q4 |
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How does PayPal keep my credit information secure? |
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PayPal never shares your credit information with third parties, including transactions made between buyers and sellers on eBay. Plus, transactions with sensitive information sent between your computer and our servers are automatically encrypted at the highest level possible. To further shield your credit card number, we do not directly connect our firewall-protected servers to the Internet. This makes PayPal one of the most secure ways to pay and get paid online. Learn more .
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Q5 |
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What are the benefits of being verified? |
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- More spending power: Send unlimited funds from your PayPal account.
- No withdrawal limits : Withdraw unlimited funds from your PayPal account.
- Increased security and credibility: Verification not only offers you increased security, but it also lets others know you're an authenticated member of the community.
More buyer and seller confidence: Buyers and sellers value your verified status. It shows you have successfully passed PayPal's identification checks.
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Linking Your eBay and PayPal Accounts
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Why do I need to link my eBay and PayPal accounts? |
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Linking your eBay account with your verified PayPal account helps eBay and PayPal recognise that you have completed the verification process. Also, some eBay sites may require you to offer PayPal or a merchant account as an accepted safe payment method on your items. 1
Plus, on eBay sites like the US , UK , Australia where eBay and PayPal are integrated, it helps expedite the payment processes in order to make checkout easier and more convenient for your buyers.
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Q2 |
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Can more than one PayPal account be linked to a single eBay account? |
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No, only one PayPal account can be linked to a single eBay account.
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Q3 |
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Can I login to my PayPal account to link my eBay account? |
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No, you need to login to your eBay account and follow the instructions to complete the linking process .
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Q4 |
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Am I still required to have a verified PayPal account to sell internationally even if I don't want to offer PayPal on my listings?
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Yes. As part of the requirements to sell internationally, all new sellers are required to have a verified PayPal account linked to their eBay account. Additionally, some eBay sites may require you to offer PayPal or a merchant account as an accepted safe payment method on your items. 1 Having a verified PayPal account adds an additional level of security and trust to the community. With PayPal, you can increase your revenues, lower your risks, and save time and money. Plus, it is the preferred way to pay on eBay by 5 out of 6 buyers. Learn more about PayPal.
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