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Business Equipment Purchase Protection – Overview

eBay Business helps protect buyers against fraud and material misrepresentation through its Business Equipment Purchase Protection program. Your capital equipment purchase is protected for up to or the equipment purchase price, whichever is lower. This program is provided for free on all eligible capital equipment transactions completed on the eBay Business site on or after June 2, 2005, with a winning bid amount of at least . There's no sign-up, opt-in, or registration necessary.

What the Business Equipment Purchase Protection program covers
Business Equipment Purchase Protection covers buyers who have completed a capital equipment transaction on the eBay Business site for numerous types of deliberate and material misrepresentation by the seller. The protection program provides coverage for situations such as:

  • Paying for an item and never receiving it.

  • Sending a deposit for an item and never receiving it (restrictions apply to non-refundable deposits).

  • Paying for and receiving an item of a type, make, or model that is different than what was described in the seller's listing.

  • Paying for and receiving an item with undisclosed damage, provided the cost of repair exceeds (restrictions apply.)

See a list of coverage situations.

"Capital equipment" categories include:

  • Agriculture & Forestry > Tractors & Farm Machinery

  • Construction > Heavy Equipment, Trailers

  • Food Service & Retail > Concession Trailers & Carts

  • Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment

  • Industrial Supply, MRO > Fork Lifts & Other Lifts

  • Manufacturing & Metalworking > Manufacturing Equipment

  • Manufacturing & Metalworking > Metalworking Equipment

  • Office, Printing & Shipping > Commercial Printing Presses

What the Business Equipment Purchase Protection program does not cover
Business Equipment Purchase Protection is not recourse for buyer's remorse or a replacement for a buyer doing careful research to make an informed purchase. Business Equipment Purchase Protection only covers cases of deliberate fraud by the seller. Older equipment in particular requires careful research by the buyer. The following situations are some examples of what is not covered by the Business Equipment Purchase Protection program:

  • Normal wear and tear, which may be significant in older pieces of equipment, is not covered.

  • If the purchase was not completed on the eBay Business site within one of the designated Capital Equipment categories (see above), it is not covered. You must be the winning bidder or buyer at the end of the listing for the purchase to be considered completed on eBay. Reserve price listings must have met the reserve price in order to be eligible.

See a list of non-coverage situations.

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