How can I get my payment faster?
The following may help get your funds released sooner.
- You receive positive Feedback from the buyer.
- You already have an established selling account—one with more than 90 days since the first successful sale. (This allows you to get your payment faster starting with your next transaction. The payment hold still applies on your current sales.) Here's what you need to do:
- Go to the Remove new seller holds page.
- Sign in using the new eBay account you just created.
- Enter the user ID, phone number, and ZIP code that are linked to your established eBay account, and then click the Submit button. We'll send you a PIN at the email address that's registered on your established account.
- Get the PIN that we sent to the email address linked with your established account.
- Enter the PIN in our Confirm account ownership page, and then click the Submit button.
Can I use my PayPal account or eBay seller account registered on another site as proof that I'm an established seller?
You can't use PayPal or accounts from other eBay sites. Only an eBay seller account registered on the same eBay site with more than 90 days since the first successful sale can be used as your established account.
I don't remember the info on my account. Is there a way to get that?
Yes, you can find the phone number and ZIP code linked to your established account by following these steps:
- Go to My eBay and sign in with the user ID and password from your established account.
- Place your pointer over the Account tab and select Personal Information from the drop-down menu.
- Below the Email and Contact Information heading, you should see your registered name, address, and phone number. If any of the details isn't current, be sure to update it by clicking the Edit link on the right.
I sent info about my account, but it didn't work. Why?
Most likely, it's because your account doesn't have a successful sale that's more than 90 days old. You need that in order to remove the new seller hold.
Where do I get the PIN?
We sent it to the email address that's linked to your established account. If you don't remember that email, here's how you can get the info:
- Go to My eBay and sign in with the user ID and password from your established account.
- Place your pointer over the Account tab and select Personal Information from the drop-down menu.
- Below the Email and Contact Information heading, you should see your registered email address.
What if I didn't get the PIN?
If you're checking the email that's linked to your established account, check your inbox again in a few minutes. It's possible that our email just hasn't gone through yet. You should also check your email's junk or spam folder—it might be in there by mistake.
Why isn't the PIN working?
There may be few things going on. Try one of these possible solutions:
- Copy the PIN from the email we sent, and then paste it in the Enter PIN box on the Confirm account ownership page. This ensures you're entering the right PIN.
- If you didn't get the PIN, click the Resend PIN link at the bottom of the Confirm account ownership page. You should get it within a few minutes. If you still don't see our email, check your junk or spam folder—it might be in there by mistake.
- You may have exceeded the number of attempts to enter a PIN. Click the Start over link on the Confirm account ownership page and try again.
If none of these do the trick, please contact us.
If I've already proved that I have an established account, why is my money still being held?
If you've sold items before going through the process of removing the new seller hold, payments for those items are still subject to a hold. (PayPal may continue to evaluate your account to determine if future payments will be held or not. Visit PayPal for complete details of PayPal holds policies.)
If you have any enquiries, please contact us. |