1. Location Misrepresentation Policy

Sellers must accurately represent the location from which their item will be shipped in the item location field. False, inaccurate or misleading information about the shipping location of an item is not allowed on eBay.
Violations of this policy may result in a range of actions including:

• Listing cancellation
• Forfeit of eBay fees on cancelled listings
• Listing cancellation
• Limits on account privileges
• Loss of PowerSeller status
• Account suspensio

2. Seller Non-Performance Policy

Sellers are expected to consistently perform in a manner that results in a high level of buyer satisfaction. If a seller’s interactions with buyers result in greater than a 5% level of buyer dissatisfaction, as evidenced by negative/neutral feedback and/or Item Not Received complaints received over the recent 90-day period, the seller is in violation of the Seller Non-Performance policy. Please note that although we are not including Detailed Seller Ratings at this time, we will be using them in the future.

When a seller lists an item on eBay, and a buyer bids for and wins that item, the seller and buyer have entered into a contract that both members are expected to honor. If the seller doesn't live up to this agreement, it leads to a bad buyer experience and may result in negative or neutral feedback for the seller. Good practices that help sellers promote buyer satisfaction include:

• Accurately describing the condition, size and quality of the item directly in the listing.
• Honoring the original terms by accepting payment for an item at the end of a successful sale.
• Promptly shipping the item with appropriate packaging once payment has been received.
• Responding promptly and professionally to questions from the buyer.
• Proactively communicating with the buyer throughout the transaction.
• Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.