As part of the payment process for new eBay sellers, PayPal may hold your PayPal payments from buyers for up to 21 days.
A new eBay seller account is considered as one with less than 90 days since the first successful sale of an item on eBay.
This process helps make buying and selling even safer. We appreciate your understanding. Learn more about this process in the FAQs below. Or, read the full details of the PayPal holds policy for new eBay sellers.
FAQs
I've been an eBay user for a long time. Am I considered a new seller?
A new seller is anyone with a seller account with less than 90 days since the first successful sale of an item on eBay.
It's possible that you may have registered as an eBay user a long time ago, and perhaps even bought items on eBay, without ever becoming a seller. Generally, you create a seller account on eBay when you list your first item. And you become a new seller when you successfully sell an item.
Not a new seller? Confirm your established selling account and remove new seller holds.
What is a hold?
A hold is an amount of money that belongs to you, but is temporarily set aside by PayPal.
When you get paid by a buyer, the payment is credited to your PayPal account but it will not be immediately available. The payment will show as pending in your PayPal account. This means you won't be able to spend or transfer the money while the hold is in place.
How long is the hold?
The hold will be released after 21 days , or maybe sooner if you receive a positive Feedback from the buyer, as long as there is no buyer dispute, claim, chargeback, or other negative action on your account.
To learn how to ensure a smooth, successful selling experience, see our selling tips and selling practices policy page. See also When will I stop getting my payments held?
Is there anything I can do to get my payment faster?
Yes! Your payment may be released faster if your buyer leaves you a positive Feedback, please ship your item quickly and ensure buyer satisfaction.
Where is my payment when it's being held?
The payment is in your PayPal account. You'll see it in your PayPal account balance as "pending"
Does the hold apply to all of my PayPal payments on eBay?
Yes, while you're still a new eBay seller, PayPal may hold all your payments.
When will I stop getting my payments held?
After 90 days from your first successful sale, you will no longer be considered a new eBay seller, and your PayPal payments will no longer be subject to new seller holds. (PayPal may continue to evaluate your account to determine if future payments will be held or not. Visit PayPal for complete details of PayPal holds policies.)
Why does PayPal hold payments for new sellers?
Many disputes between buyers and sellers occur when new sellers are still learning the ropes. This can lead to a loss to a buyer or seller. That's one of the reasons PayPal holds payment for new sellers until a history of selling has been established. Payment holds are used to ensure that if there are disputes or problems, the money can be used to resolve buyer-seller issues or to refund the buyer.
Most disputes are easily prevented by following a few selling best practices. We believe this helps sellers, too - because when there are no buyers, there are no customers to buy from our great community of sellers.
What if I'm not a new seller, but I created a new selling account?
If you have an established selling account on eBay, please take steps to confirm your ownership of that account and your PayPal payments will no longer be subject to new seller holds. (PayPal may continue to evaluate your account to determine if future payments will be held or not. Visit PayPal for complete details of PayPal holds policies.)
An established selling account is one with more than 90 days since the first successful sale . Not a new seller? Remove new seller holds
If you have any enquiries, please contact us.
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