Feedback is a very important aspect
of trading on eBay. Consistent positive feedback lets buyers
know that you manage transactions well and that you care
about your reputation. Likewise, negative feedback will
turn off buyers and may harm your reputation on eBay.
Here are some tips on how to build
and maintain a high positive feedback rating:
- Always represent your item accurately
and honestly.
- Make your terms of sale easy
to find and easy to understand, especially concerning
payment terms, postage, and returns.
- Be available to answer questions
before and after the listing closes.
- Be patient and courteous with
your buyers. Give them the benefit of the doubt until
it is obvious that they are not responding or cooperating.
- Make every possible effort to
bring the transaction to a satisfying close. Negative
feedback should only be left as a last resort. It's not
unusual for a sale to be cancelled and still be resolved
to the satisfaction of both seller and buyer.
Finally, when it is merited, don't
forget to leave positive feedback for others. Doing so helps
promote safe trading on eBay and, more often than not, encourages
your trading partner to do the same for you
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